Privacy
Policy.

When you visit our website, we may collect the following personal information:

• Personal Identification: Name, email address, phone number, shipping & billing address
• Payment Information: Payment details are processed securely through our payment gateway (PayU). We do not store your credit/debit card details on our servers.
• Device & Usage Data: IP address, browser type, operating system, referring URLs, pages visited, and time spent on our website
• Communication Data: Any information you provide when contacting us through our Contact Us page or email

We use the information we collect for the following purposes:

• To process and fulfill your orders, including shipping and delivery
• To communicate with you about your orders, account, and customer support inquiries
• To send you promotional communications (only with your consent — you may opt out at any time)
• To improve our website, products, and overall customer experience
• To prevent fraud and ensure the security of our platform
• To comply with applicable legal obligations

We do not sell, trade, or rent your personal information. We may share your data with trusted third-party services solely for the purpose of:

• Payment Processing: PayU (payment gateway) to securely handle transactions
• Shipping & Logistics: Our shipping partners (e.g., Shiprocket, India Post, Blue Dart) to deliver your orders
• Analytics: Google Analytics and similar tools to understand website traffic and improve user experience
• Legal Compliance: When required by law, regulation, or legal proceedings

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:

• Remember your preferences and cart contents
• Understand how you interact with our website
• Deliver relevant content and offers

You can manage cookie preferences through your browser settings. Disabling cookies may affect some features of the website.

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmissions
• Secure payment processing through PCI-DSS compliant gateways
• Regular security audits and monitoring

While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We encourage you to use strong passwords and exercise caution when sharing personal information online.

You have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of any inaccurate or incomplete information
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us at Obeytheculture@yahoo.com

If you have any questions or concerns about this Privacy Policy, please reach out to us:

• Orders can be cancelled within 12 hours of placing the order by contacting us at Obeytheculture@yahoo.com
• Once the order has been shipped, cancellation requests cannot be accepted
• Custom or made-to-order items are non-cancellable once production has begun

• We accept return requests within 7 days of delivery
• Items must be unused, unwashed, and in their original packaging with all tags attached
• To initiate a return, email us at Obeytheculture@yahoo.com with your order number and reason for return
• Once we receive and inspect the returned item, a refund will be processed to your original payment method within 7–10 business days
• Shipping charges are non-refundable
• Items purchased during sales or promotional events may have different return/refund terms, which will be specified at the time of purchase

• We offer exchanges for size-related issues within 7 days of delivery, subject to stock availability
• To request an exchange, contact us at Obeytheculture@yahoo.com
• The customer is responsible for return shipping costs for exchanges

If you receive a damaged or defective product:

• Contact us within 48 hours of delivery with photographs of the damage
• We will arrange a free return pickup and send a replacement or process a full refund

• We ship across India via trusted courier partners including Blue Dart, Delhivery, and Shiprocket
• A tracking link will be sent to your registered email and phone number once your order is dispatched
• Delivery timelines may vary for remote areas and during sale events or festive seasons

• International shipping is currently available to select countries
• Estimated delivery: 10–21 business days depending on the destination
• International orders may be subject to customs duties and import taxes, which are the responsibility of the buyer
• Shipping costs for international orders are calculated at checkout based on destination and weight

• Orders are processed within 1–2 business days after payment confirmation
• Orders placed on weekends or public holidays will be processed on the next business day
• You will receive an order confirmation email immediately after your purchase

• In case of undelivered or lost shipments, please contact us at Obeytheculture@yahoo.com within 7 days of the expected delivery date
• We will investigate with the courier partner and arrange a re-shipment or full refund